US Test JR Fixed Term FT

Analysis / Problem Solving / Innovation
· Applies highly developed problem resolution skills to client issues & situations
· Analyses reports & statistics on customer experiences to improve future service
· Applies understanding of IT & its ability to improve & manipulate data

Service Delivery
· Identifies & communicates client need for improved systems & processes
· Provides customer feedback to team members & other departments

Teamwork
· Fosters teamwork through recognition & appreciation of all contributions
· Works productively as part of a team & in isolation
· Provides support & contribution to other departments

Leadership· May lead & motivate team/s of “front line” client service staff
· May contribute to development of subordinates through on job coaching
· May effect subordinates’ performance management & development